LoadExpress released a feature that enables drivers/dispatchers to update their load status and provide load visibility to shippers without needing to log-in to their LoadExpress mobile app. Users just click on a link sent to their phone that takes them automatically to their load status page. This makes it even easier for carriers, especially drivers, to update their load status and provide the key benefit of load tracking/visibility to shippers.
This patent-pending feature begins when a link is sent to the phone of the driver/dispatcher who’s assigned a load on the LoadExpress platform. By clicking on the link, the driver or dispatcher is automatically taken to the load status page so he can update the status and move the delivery process along. The driver’s GPS coordinates are also reported. The shipper is also sent a similar link so he sees the load status and truck location on his LoadExpress mobile app. The link is unique for a specific load and receiver and expires when delivery is complete.
This new capability solves one of the biggest complaints in freight logistics: check calls. The aggravations and inefficiencies–and therefore the unnecessary cost–of check calls are well known. It just doesn’t make sense to continue this practice when mobile devices and GPS are widely used that a carrier doesn’t update their load status via a mobile app vs. having to be called by his dispatcher or broker to relay the status to the customer. if he can’t be reached, then wait and try again. And again. Meanwhile, the customer is getting more anxious, irritated and waiting on tenterhooks…All this can be solved with one click, literally.
This feature makes tracking a load as easy as possible for everyone involved, especially the driver. If someone does not have the LoadExpress mobile app already, the link will take him to the appropriate app store (Apple or Google) to download the app and then taken to the load status page. The LoadExpress mobile app is a fully-featured freight execution app on which a carrier, and its dispatchers and drivers, can conduct their business.
This is another example of how LoadExpress continues to innovate to solve customer problems, improve and simplify the user experience and stay ahead of the competition. These improvements are absolutely needed for all parties—shippers, 3PLs and carriers—to compete and thrive in the future as the strong pressure to cut cost, increase productivity and customer satisfaction accelerates in this intensely competitive industry.
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